FREE U.S. SHIPPING — EASY RETURNS

FROM OUR NEST TO YOURS

Because getting cozy shouldn’t take forever—and because sometimes things just don’t go as planned—here’s everything you need to know about how your order finds its way to you, and what to do if it needs to make the trip back.

Shipping

  • Yes! We offer FREE standard shipping within the United States—no minimums, no exclusions.

  • Orders are typically processed and shipped within 1–2 business days. Orders placed Friday–Sunday will ship the following Monday.

    • Standard Shipping: 2–3 business days after shipping
    • Expedited Shipping: 2 business days
    • Priority Shipping: 1 business day

  • Yes! But please note that deliveries may take 1–2 weeks depending on carrier timelines.

  • We ship primarily with UPS, USPS, or Amazon Logistics, depending on your location and order size.

Returns

  • You have 30 days from the date of purchase to initiate a return. Unfortunately, we cannot accept returns after 30 days.

  • Items must be unused, free from dirt, dust, or fragrances, and returned in their original packaging and condition.

  • We cannot accept returns on:

    • Custom orders
    • Sale items
    • Gift cards
    • Gifted orders

  • Email us at info@mondaymoose.com with your order number and reason for return. Once approved, ship your item back and provide us with the tracking number so we can monitor its status.

  • Customers are responsible for return shipping costs. We do this intentionally, since each return has an environmental impact and real costs for small businesses. By covering return shipping, we encourage more thoughtful shopping—choosing pieces to truly keep and enjoy.

Refunds

  • Once we receive and inspect your return, we’ll notify you if the refund is approved. Approved refunds are automatically processed back to your original payment method. Please allow time for your bank or credit card company to post the refund to your account.

  • Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong product. We’ll evaluate the issue and make it right.

  • Once your return is received and passes inspection, we’ll issue a refund, store credit, or exchange—whichever you prefer. Refunds are processed right away, though banks may take a few business days to show it on your account.

Exchanges

  • The quickest way to exchange is to return the item you have, and once your return is accepted, place a new order for the desired item.

  • Yes! You can choose store credit instead of a direct exchange. Simply return the item first, and once it’s approved, we’ll issue your store credit so you can shop again at your convenience.

  • Yes, customers are responsible for the shipping costs of exchanges. We encourage thoughtful shopping to help reduce unnecessary shipping and keep our process sustainable for a small business like ours.