Swap or Refund—Your Choice
Because sometimes things don’t work out (and that’s okay), here’s everything you need to know about our return and refund process. We do our best to keep things fair, simple, and stress-free, while making sure your items are treated with care every step of the way.
Refunds
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We have a 30-day return policy. You have 30 days from receiving your item to request a return.
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Once we receive and inspect your return, we’ll notify you if the refund is approved. Approved refunds are automatically processed back to your original payment method. Please allow time for your bank or credit card company to post the refund to your account.
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Items must be in the same condition as received—unused, unworn, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.
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You must contact us at info@mondaymoose.com before sending anything back. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Please note: items sent back without approval will not be accepted.
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Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong product. We’ll evaluate the issue and make it right.
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Some items cannot be returned, including:
- Custom or personalized products
- Sale items
- Gift cards
If you’re unsure whether your item qualifies, email us at info@mondaymoose.com.
Exchanges
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The quickest way to exchange is to return the item you have, and once your return is accepted, place a new order for the desired item.
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Yes! You can choose store credit instead of a direct exchange. Simply return the item first, and once it’s approved, we’ll issue your store credit so you can shop again at your convenience.
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Yes, customers are responsible for the shipping costs of exchanges. We encourage thoughtful shopping to help reduce unnecessary shipping and keep our process sustainable for a small business like ours.